Last updated: 3 November 2026. Telyora is a brand of Support Services One (SSONE), France.
Telyora provides AI agents for voice calls, SMS, chat and video calls, a Command Center to manage them, and voice and SMS routes for carriers. The service is provided by Support Services One (SSONE), France ("we").
You must give true details, keep your password safe and be at least 18. You are responsible for what happens in your account, including the AI agents you set up and what they say to your customers. One free trial per business.
Plans: Free (14 days); Starter €9/month; Pro €29/month; Business €99/month. Extra AI minutes are €0.02 per minute. Phone-network calls and SMS are charged at the carrier rates shown in your account. Prices exclude VAT, which is added where it applies. The free trial ends after 14 days or when its minutes or messages are used, whichever comes first; to keep your agents running, choose a plan.
Paid plans are billed monthly in advance by invoice (sent by e-mail through our accounting system, Xero), with a link to pay by card or bank transfer. Usage above your plan is billed with the next invoice. If an invoice is unpaid 7 days after its due date we may pause your agents until it is paid. You can change or cancel your plan at any time; it applies from the next billing month.
No unlawful, harmful, deceptive or unsolicited communication (spam, robocalls without consent, fraud, impersonation), no attempts to break or overload the service, and you must tell people when they are talking to an AI where the law requires it. We may suspend accounts that break these rules.
You own your content, recordings and transcripts. We process them only to provide the service, as described in our trust centre and privacy notice, and we act as your processor under the GDPR. You can export or delete your data at any time.
We work to keep the service available and secure but cannot promise it will never be interrupted. To the extent the law allows, our liability is limited to the fees you paid in the 12 months before the claim.
We may update these terms and will tell you by e-mail 30 days before changes that affect you. French law applies.
Contact us with any question about these terms.